Check the subscription first
Sign in to the account you intend to remove. If you have an active subscription, complete cancellation and check its confirmation before deleting the profile. The account-deletion instructions explicitly separate these steps.
Keep any receipts or support references you need for an unresolved payment issue. Do not rely on being able to sign back in and retrieve everything after confirming permanent deletion.
Use Delete Profile in settings
Opening settings does not delete anything. Removal requires you to choose Delete Profile and confirm it in the signed-in application.
- Open your profile and its Settings screen.
- Go to the Profile tab.
- Find Delete Profile and review the confirmation.
- Confirm only if this is the correct account and you intend permanent removal.
What the deletion affects
Deleting the account removes the profile, conversations and their media, Custom AI companions and associated Memories. It is not a way to reset one conversation while keeping the rest of the account.
Data-erasure handling is also subject to the Privacy Policy, including records that may need to be retained for a legal obligation. Do not interpret account removal as a promise that every administrative record disappears instantly.
If you cannot use the control
Contact hello@swipey.ai from the account email and explain that you want help with account deletion. Mention an access error if one prevents you from reaching settings.
Do not send a password, a one-time sign-in code or full payment-card information. If you only want to stop future billing, subscription cancellation may be the action you need instead of deleting the entire account.
Questions
Can deletion be undone?
Account deletion is permanent. Do not confirm it if you still need the account.
Does deleting the shortcut delete my account?
No. A browser shortcut is only a way to open the website.
Should I cancel Premium before deleting?
Yes. Complete cancellation and verify its status before confirming profile deletion.